Effective Date: 1 January 2024

1. Estimated Delivery Duration:

At ATOZ Shop, we strive to ensure timely delivery of your purchased products. The estimated duration for product delivery varies based on several factors, including:
(i) Shipping Location: Delivery times may differ based on the shipping destination and proximity to our fulfillment centers.
(ii) Product Availability: Availability of the product in stock at the time of purchase affects the dispatch and delivery timeline.
(iii) Shipping Method: The chosen shipping method (Pos Laju, DHL, etc.) influences the delivery timeframe.

2. Estimated Time Frames:
(i) Standard Shipping: Typically, standard shipping within Malaysia takes approximately 3 to 7 business days from the date of order processing and confirmation.
(ii) Express Shipping: For expedited or express shipping options, delivery usually takes around 14 to 20 business days from order confirmation, subject to product availability and location.

**Please note that the estimated delivery times provided above are indicative and might vary due to unforeseen circumstances such as:

(i) High order volumes during peak seasons or holidays.
(ii) Inclement weather conditions affecting transportation.
(iii) Customs clearance or other logistical issues for international shipments.

3. Order Processing Time:
Orders are usually processed within 3 to 5 business days from the date of order placement. Once your order is processed and dispatched, you will receive a confirmation email or notification containing tracking information.

4. Tracking and Updates:
Upon shipment, a tracking number will be provided to track the status of your delivery. You can use this tracking information to monitor the progress of your shipment on our website or through the designated courier service.

5. Delivery Partners:
We collaborate with reliable courier services to ensure efficient and secure delivery. However, ATOZ Shop is not liable for delays caused by courier companies or factors beyond our control once the package is dispatched.

6. Contact Us:
For any inquiries or assistance regarding your order or delivery, please contact our customer service team at Buyers@ATOZ.my.

7. Policy Updates:
ATOZ Shop reserves the right to update or modify this Delivery Policy at any time. Any changes made will be reflected on our website.